Means of recourse
For more information: call the Régie!
If you do not agree with a decision, you can call the Régie for an explanation.
To contest a decision rendered by the Régie
If a person does not agree with a decision rendered by the Régie concerning child assistance, he or she can apply for a review. The law provides for a maximum of 90 days from the date of the Régie's decision to make the application.
To apply for a review, the person must complete an Application for Review form. Any supporting documents may be provided to the Régie; each document must indicate his or her social insurance number or client number.
Service de la révision
Régie des rentes du Québec
Bureau 650
Case postale 5200
Québec (Québec) G1K 7S9
If the Régie has not rendered a decision within 90 days after receiving an application for review (or 180 days if the Régie had to ask for additional information), an appeal can be lodged with the Administrative Tribunal of Québec (TAQ) without waiting for the Régie's review decision.
To contest the Régie's review decision...
If a person does not agree with the new decision, he or she has 60 days to lodge an appeal with the Administrative Tribunal of Québec (TAQ), whose decisions are final and without appeal. A form for this purpose can be obtained by calling the Tribunal, or a person can simply write to the Tribunal.
TAQ Montréal
500, boulevard René-Lévesque Ouest, 21e étage
Montréal (Québec) H2Z 1W7
Telephone: 514 873-7154
Toll-free: 1 800 567-0278
TAQ Québec
575, rue Saint-Amable, Rez-de-chaussée
Édifice Lomer-Gouin
Québec (Québec) G1R 5R4
Telephone: 418 643-3418
Toll-free: 1 800 567-0278
To contact the Services Commissioner
If a person is dissatisfied or would simply like to make a comment, he or she can contact the Régie's Services Commissioner.