Means of recourse

For more information: call us!

If you do not agree with a decision, you can call us for an explanation.

To contest a decision rendered by our agency

If a person does not agree with a decision rendered by our agency concerning child assistance, he or she can apply for a review. The law provides for a maximum of 90 days from the date of our decision to make the application.

To apply for a review, the person must complete an Application for Review form. Any supporting documents may be provided to us; each document must indicate his or her social insurance number or client number.


Service de la révision
Retraite Québec
Bureau 650
Case postale 7777
Québec (Québec) G1K 7S9


If we have not rendered a decision within 90 days after receiving an application for review (or 180 days if we had to ask for additional information), an appeal can be lodged with the Administrative Tribunal of Québec (TAQ) without waiting for our review decision.

To contest our review decision...

If a person does not agree with the new decision, he or she has 60 days to lodge an appeal with the Administrative Tribunal of Québec (TAQ), whose decisions are final and without appeal. A form for this purpose can be obtained by calling the Tribunal, or a person can simply write to the Tribunal.


TAQ Montréal

500, boulevard René-Lévesque Ouest, 21e étage
Montréal (Québec)  H2Z 1W7

Telephone: 514 873-7154
Toll-free: 1 800 567-0278


TAQ Québec

575, rue Jacques-Parizeau, Rez-de-chaussée
Édifice Lomer-Gouin
Québec (Québec)  G1R 5R4

Telephone: 418 643-3418
Toll-free: 1 800 567-0278


To contact the Commissaire aux plaintes et à l'amélioration des services

If a person is dissatisfied or would simply like to make a comment, he or she can contact the Commissaire aux plaintes et à l'amélioration des services.

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