Régie des rentes du Québec

Services Commissioner

If you are not satisfied after dealing with the Régie

The Services Commissioner handles complaints and comments with complete independence and confidentiality. The Services Commissioner will endeavour to provide a reasoned response to your concerns and can also make recommendations to improve our programs and services.

The Services Commissioner is committed to responding within the following maximum time limits.

The usual response time is also given. And in 3 out of 4 cases, the wait time has not exceeded that response time.

Services Commissioner
  2015 2014
Type of service Usual response time See note1 Maximum response
Maximum response
Actual results
1 January to
31 December 2014)
Follow-up to your telephone call 2 working days 2 working days 2 working days 100%
Response to your situation 8 days 25 days 25 days 98%
  1. Note 1 Based on the results recorded between 1 November 2013 and 31 October 2014.

To reach the Services Commissioner, simply call the Régie. You can also use the direct email service on our Web site.

If you are still not satisfied, you can submit your case to the Québec Ombudsman, which is completely independent of the Régie.

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