Services Commissioner
If you are not satisfied after dealing with the Régie
The Services Commissioner handles complaints and comments with complete independence and confidentiality. The Services Commissioner will endeavour to provide a reasoned response to your concerns and can also make recommendations to improve our programs and services.
To reach the Services Commissioner, simply call the Régie. You can also use the direct email service on our Web site.
The Services Commissioner is committed to responding within the following maximum time limits.
Services Commissioner 2012
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Usual response time Note 1
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Maximum response time
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Actual results (from 1 January to 31 March 2012)
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Follow-up to your telephone call
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2 working days
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2 working days
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99%
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Response to your situation
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6 days
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25 days
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98%
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Based on the most recent results, between 1 November 2010 and 31 October 2011.
If you are still not satisfied, you can submit your case to the Public Protector, who is completely independent of the Régie.