Services Commissioner
If you are not satisfied after dealing with the Régie
The Services Commissioner handles complaints and comments with complete independence and confidentiality. The Services Commissioner will endeavour to provide a reasoned response to your concerns and can also make recommendations to improve our programs and services.
The Services Commissioner is committed to responding within the following maximum time limits.
The usual response time is also given. And in three out of four cases, the wait time has not exceeded that response time.
Services commissioner 2013
| Type of service |
Usual response timeNote 1 |
Maximum response
time |
Actual results
(from
1 January to
31 March 2013) |
| Follow-up to your telephone call |
1 working day |
2 working days |
99% |
| Response to your situation |
6 days |
25 days |
99% |
To reach the Services Commissioner, simply call the Régie. You can also use the direct email service on our Web site.
If you are still not satisfied, you can submit your case to the Québec Ombudsman, who is completely independent of the Régie.