Commissaire aux plaintes et à l’amélioration des services

If you are not satisfied after dealing with us

The Commissaire aux plaintes et à l’amélioration des services handles complaints and comments with complete independence and confidentiality. The Commissaire aux plaintes et à l’amélioration des services will endeavour to provide a reasoned response to your concerns and can also make recommendations to improve our programs and services.

The Commissaire aux plaintes et à l’amélioration des services is committed to responding within the following limits.

Commissaire aux plaintes et à l’amélioration des services 2015
Type of service Maximum response
time
Follow-up to your telephone call 2 working days
Response to your situation 25 days

To reach the Commissaire aux plaintes et à l’amélioration des services, simply call us. You can also use the direct email service on our Web site.

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