Régie des rentes du Québec

Response times and actual results

We are committed to replying no later than the maximum response time shown in the following tables. We will inform you if, exceptionally, these times cannot be respected.

Our usual response time is also given. In 3 out of 4 cases, the wait time has not exceeded that response time.

Calls and emails 2014

Type of service
Usual
response
timeNote 1
Maximum
response
time
Actual results
(from
1 January to
31 March 2014)
Telephone
Waiting time to speak to an information clerkNote 2
27 seconds 3 minutes 96%
Reply to email 2 working days 2 working days 97%
Response time to process an application 2014

Type of service
Usual
response
timeNote 1
Maximum
response
time
Actual results
(from
1 January to
31 March 2014)
Retirement pension Filed online 2 days 5 days 91%Note 3
All application methods combined 24 days 40 days 98%
Surviving spouse's pensionNote 4 Filed online 13 days 70 days 94%
All application methods combined 39 days 90 days 95%
Disability benefitsNote 5 and Note 6
The time is counted from when we receive both your application and your physician's report.
82 days 150 days 93%
Child assistance payments—Births in QuébecNote 5
The time is counted from when the Registrar of Civil Status receives the information on the birth of your child and ends when the Régie begins the payments.
17 days 40 days 100%
Supplement for handicapped childrenNote 5
The time is counted from when we receive both your application and the health professional's report.
93 days 120 days 97%
Services Commissioner 2014
Type of service Usual
response
timeNote 1
Maximum response time Actual results (from 1 January to 31 March 2014)
Follow-up to your telephone call 2 working days 2 working days 100%
Response to your situation 9 days 25 days 99%
  • Note 1:
    Based on the most recent results from 1 November 2012 to 31 October 2013.
  • Note 2:
    Clients who wish to speak with an information clerk on the telephone are informed of the average waiting time if it will be more than 20 seconds.
  • Note 3:
    No Notices of Decision are sent to clients for a few days at the beginning of the year, which is why the response time was a little longer during that period. Since that time, applications have been processed within the maximum response time of 5 days.
  • Note 4:
    The response time may be longer if you are a de facto (common law) spouse, because you will have to provide information to confirm your situation.
  • Note 5:
    The Régie is committed to respecting the maximum response time when the initial information provided is sufficient to render a decision. We will notify you if we require additional information.
  • Note 6:
    Does not include the pension for a disabled person's child.
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