Our commitments to you

Reliable service

You can count on us:

  • to pay you the right amount on time
  • provide correct and precise information
  • to handle your application or request
    in a competent manner
  • serve you in a timely fashion.

Courteous service

You can count on us to:

  • provide you with polite, courteous service
  • listen to your needs
  • treat you with respect.

Accessible service

You can count on us to provide you with:

  • various ways to obtain information or file applications or requests, whether online, by telephone, or via booklets or folders
  • access to your file online via My Account*
  • access to someone who can give you the information you need.

Simple procedures

You can count on us for:

  • forms that are simple and easy to use
  • information that is easy to understand
  • easy access to services
  • services that reduce the effort you need to make.


You can count on us to:

  • inform you of the status of your file
    via My Account
  • help you during your dealings with us
  • provide information that is pertinent to your situation.

We meet these commitments while ensuring that:

  • the personal information we have remains confidential
  • our expenses are subject to tight controls, despite the rising number of clients.

We are also committed to replying no later than the maximum time shown in the response time table.

*This is a personalized portal that gives individuals independent access to their personal information in our files and to services related to their situation.

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