Our commitments to you
Reliable service
You can count on us:
- to pay you the right amount on time;
- for correct and precise information;
- to handle your application or request
in a competent manner;
- to be served in a timely fashion.
Courteous service
You can count on us to:
- provide you with polite, courteous service;
- be attentive and patient;
- treat you with respect.
Accessible service
You can count on us to provide you with:
- various ways to obtain information or file applications or requests, whether online, by telephone, or via booklets or folders;
- online access to your file;
- access to someone who can give you the information you need.
Simple procedures
You can count on us for:
- forms that are simple and easy to use;
- information that is easy to understand;
- easy access to services;
- access to services that reduce the effort you need to make.
Assistance
You can count on us to:
- inform you of the status of your file
via My Account*;
- help you during the process;
- provide information that is pertinent to your situation.
We meet these commitments while ensuring that:
- the personal information we have remains confidential;
- our expenses do not increase, despite the rising number of clients.
We are also committed to replying no later than the maximum time shown in the response time table.
*This is a personalized portal that allows citizens independent access to the personal information that the Régie has on file about them and to services related to their situation.