Our commitments to you

Reliable service

You can count on us:

to pay you the right amount on time
for correct and precise information
to handle your application or request
in a competent manner
to be served in a timely fashion.

Courteous service

You can count on us to:

provide you with polite, courteous service
be attentive and patient
treat you with respect.

Accessible service

You can count on us to provide you with:

various ways to obtain information or file applications or requests, whether online, by telephone, or via booklets or folders
access to your file online via My Account*
access to someone who can give you the information you need.

Simple procedures

You can count on us for:

forms that are simple and easy to use
information that is easy to understand
easy access to services
access to services that reduce the effort you need to make.

Assistance

You can count on us to:

inform you of the status of your file
via My Account
help you during the process
provide information that is pertinent to your situation.

We meet these commitments while ensuring that:

the personal information we have remains confidential
our expenses are subject to tight controls, despite the rising number of clients.

We are also committed to replying no later than the maximum time shown in the response time table.