Frequently asked questions

Use of publications and forms

You can find answers to your questions rapidly in the FAQ. For further information, consult the section Our services.

How do I get Acrobat Reader in order to consult PDF documents online

You can download This link will open in a new window. a free copy of Acrobat Reader to consult PDF documents.

Can I read and use PDF documents with any version of Acrobat Reader?

No. The documents are optimized for version 7.0 or later of Acrobat Reader. If you have an older version, you may have problems filling out our forms. We suggest that you download This link will open in a new window. a more recent version.

Can I send you a PDF form by email?

No. To ensure the protection of your personal information, you must print it and send it to us by mail.

You can also use the Régie's online services, which offer you the possibility of filing applications and requests online with complete security.

Why can't I save the information in a PDF form?

To protect your personal information, you cannot save the information that you entered on our PDF forms.

What do I do if a problem occurs while printing a PDF document?

If possible, try using another printer. If the problem persists, contact the Régie and tell us which document you cannot print.