Frequently asked questions
You can find answers to your questions rapidly in the FAQ. For further information, consult the section Online services.
Some of our services require information contained in your file at Retraite Québec. The user code allows us to authenticate your identity so that you are the only person who has access to your file. This procedure ensures a personalized service: questions adapted to your situation, answers online, saving your information, etc.
We can check your identity using clicSÉQUR, the Gouvernement du Québec's identity authentication service.
We check it when you select one of our personalized services.
You must have on hand the following:
Revenu Québec authenticates your identity because it has a lot of information that allows us to apply the laws that cover the Québec Pension Plan and the refundable tax credit for child assistance.
If the personal information that we have in your file is different from the information at Revenu Québec, it is possible that you will not be able to use our online services. Contact us.
Contact us so that we can review your file. Don't forget to write down the personal information sent by Revenu Québec.
For the personalized services:
* These services are also offered as a non-personalized service (clicSÉQUR account not required).