Security
The Régie des rentes du Québec uses proven security measures to safeguard the security of all information sent through its online services. By using our services, you acknowledge that you have read, understood and agreed to the following conditions and limitations of liability.
Our role in the reliability and security of electronic transactions
We use the latest technologies and take every precaution to ensure that the information you send through our online services is rigorously protected:
- We authenticate your identity before providing access to services containing your personal information. We do this to ensure that only you can access that information.
- We use 128-bit SSL protocol to encrypt your data during transmission.
- We will close your session after 30 minutes of inactivity.
How do you authenticate my identity?
We authenticate your identity with your clicSÉQUR ID, which is provided after you create your clicSÉQUR Account.
Once your account is created, Revenu Québec then transfers, with your permission and in a secure manner, certain information from your files there (your family name, given name, date of birth and social insurance number) to the Régie. We compare that information with what is already in your file at the Régie. If all the information matches, we confirm your registration and give you access to the requested service.
To obtain a clicSÉQUR ID, you must have filed an income tax return with Revenu Québec in recent years.
You also have a role to play
Be vigilant! You are responsible for the information you send us.
- Close your session securely as soon as you have finished using an online service or if you must leave your computer:
- Never share your clicSÉQUR ID. The Régie will not be held liable for any unauthorized use of your data. If you believe that someone other than you is using or used your ID, contact us immediately to avoid fraudulent use of your identity.
- Be sure your computer has:
- a recent version of a Web browser that accepts at least 128-bit SSL encryption
- all security patches for your operating system
- reliable and up-to-date anti-virus software
- a firewall
, especially if you have a high-speed connection.
- Be sure you see a closed padlock when sending confidential information. If you see an open padlock, there is no guarantee that your information is secure.
Secure use of email
- Never send us an email that contains personal information such as your social insurance number or date of birth.
- Ignore and delete emails that request your personal or financial information. Do the same with emails asking for an access code or password. The Régie will never ask for or send personal information by email.
- When you subscribe to Liaison RRQ, you must choose an icon and keyword, which will always be included on our emails and serve as an electronic stamp. Such a security measure tells you that the email really is from the Régie. If you receive an email without the electronic stamp you have chosen, notify us immediately. Someone may be trying to obtain your confidential information (by email fraud or information "phishing").
- Be wary of attachments. Do not open attachments if you are unsure of the contents or unfamiliar with the sender.
This site is subject to Québec law. Any legal dispute related to the use of the Régie's online services will be heard by a competent court in the judicial district of Québec, province of Québec, Canada.