Complaints to the Commissaire aux plaintes et à l’amélioration des services
Are you satisfied with our programs and services?
We count on your comments, objections and complaints as a means of making our services better and improving the programs we administer. If you believe that we have not respected our commitments or you have comments to make about our programs, be sure to share your opinion with our employees.
The role of the Commissaire aux plaintes et à l’amélioration des services
If you believe your situation has not received all the attention it deserves, you can contact the Commissaire aux plaintes et à l’amélioration des services, who will treat your complaints and comments completely independently. The Commissaire aux plaintes et à l’amélioration des services has the power to make recommendations to improve services or programs. Complaints are kept strictly confidential.
Before contacting the Commissaire aux plaintes et à l’amélioration des services
You should first use all the recourses available to you.
If you are dissatisfied...
... with our services. First try to obtain an explanation or reach an agreement with our personnel. Our personnel is there to provide information and listen to you, even if you are making a complaint. They are committed to helping you.
... with a decision we have rendered. Do not hesitate to use the legal recourses.
When to contact the Commissaire
You should contact the Commissaire if:
- your contacts with our employees have not given you the desired results
- you have exhausted all your legal recourses
- if you would like the Commissioner to be made aware of your comments, complaints or objections to the laws so that they can be brought to the attention of our management
Note that denouncing fraud does not constitute a complaint. If you wish to notify us of fraud, please call Retraite Québec directly.
The Commissaire is committed to providing you with a clear and complete response adapted to your situation.
How to reach the Commissaire
To reach the Commissaire, simply call us. The information clerk who takes your call will forward your request to the Commissaire, who will return your call within 2 working days. You can also contact the Commissaire by email , fax or regular mail at the following address. Be sure to indicate your telephone number.
Commissaire aux plaintes et à l’amélioration des services
Case postale 5200
Québec (Québec) G1K 7S9
If you still are not satisfied with the response or the quality of our services, you can contact the Québec Ombudsman at the Protecteur du citoyen , which is completely independent of our agency.