Frequently asked questions - Online Services

You can find answers to your questions rapidly in the FAQ. For further information, consult the section Online services.

Our online services work best with the following Web browsers:

  • Internet Explorer 11 and later
  • Firefox 58 and later
  • Safari 11 and later
  • Chrome and later

Your Web browser must be configured to:

  • use JavaScript
  • accept cookies
  • authorize the opening of pop-up windows for the address rrq.gouv.qc.ca

You will be advised and to avoid operating problems, you may not be able to access the service. For example, the questions and boxes to fill out may be misaligned making it incomprehensible or the information sent could be unusable. Some applications could crash and you could lose information.

For all our online services, the security of the information on-screen and that which is sent is kept confidential by a 128-bit secure socket layer (SSL) encryption. This encryption is a standard Internet procedure which allows for the exchange of confidential information. It transforms your information into a code that is impossible to read during transmission. For example, it is used for financial transactions, online purchases and applications made to government agencies.

Some of our services require information contained in your file at Retraite Québec. The clicSÉQUR account allows us to verify your identity so that you are the only person who has access to your file. This procedure ensures a personalized service: questions adapted to your situation, answers online, saving your information, etc.

After 30 minutes of inactivity, the session closes automatically. Your session is considered inactive when you stop filling out your application or request without leaving the service or without closing the Web browser windows.

You must follow certain security measures, such as closing all the open windows of your Web browser at the end of the session and erasing your computer's memory cache.

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