My Account
Tailored to my needs

With the Your documents section in My Account:

• you have an overview of the communications and documents sent by Retraite Québec
• it is easy to find and consult the communications and documents in one place, whenever it is convenient for you.

Main documents available to consult at this time:

• several Notices of Receipt, Acceptance or Refusal of an application
• your income tax slips from the QPP and public-sector pension plans
• your Statement of Benefits and the Statement of Deposits under public-sector pension plans.

Gradually, you will find even more documents, for example:

• more Notices of Receipt, Acceptance or Refusal of an application
• your Statement of Participation under public-sector pension plans
• your Family Allowance notice.

As months go by, the documents sent to you by Retraite Québec will be gradually added to your digital file.

Available in the Your documents section from the My Account homepage

The digital option allows you to:

• save time by eliminating postal delays
• save the environment by reducing the use of paper
• consult your documents, in an easy and safe way, whenever it is convenient for you.

Main documents available to consult at this time:

• several Notices of Receipt, Acceptance or Refusal of an application
• your income tax slips from the QPP and public-sector pension plans
• your Statement of Benefits and the Statement of Deposits under public-sector pension plans.

Gradually, you will find even more documents, for example:

• more Notices of Receipt, Acceptance or Refusal of an application
• your Statement of Participation under public-sector pension plans
• your Family Allowance notice.

Since the fall of 2019, Retraite Québec has been gradually uploading communications and documents to My Account. You can now choose to only receive your communications and documents digitally on My Account instead of by mail. Should you choose the digital option, you will also have to sign up to receive notifications by email or text message. You will receive a notification every time there is a change to your file, for example, a document that had been uploaded or information about an application.

Available from your communication preferences

With notifications:

• Be informed quickly by email and/or text message of changes made to your file, for example, when a document has been added, or to track an application.
• track your applications in a simple, efficient and secure way.

What will you be notified of:

• First notification available: application for your retirement pension under the QPP, filed online.
• Gradual addition of the notifications service:
• application for a buy-back (public-sector pension plans)
• application for a retirement pension (public-sector pension plans)
• application for a disability pension (QPP)
• application for a change in conjugal status (Family Allowance)
• application for a new resident (Family Allowance)
• change in your banking information (Family Allowance, QPP, public-sector pension plans)
• Statements of Participation (QPP, public-sector pension plans)
• annual notice (Family Allowance)
• Statement of Deposits (public-sector pension plans)
• Statement of Benefits (public-sector pension plans)
• income tax slips (QPP, public-sector pension plans)

When you file an application online with Retraite Québec, you can receive a notification for 3 different steps during the study of your application

1. Confirmation of the reception of your application
2. Missing information or document
3. A rendered decision.

The notifications you receive are safe and respect the confidentiality of your information

• No personal information will be included in the email or text message
• You will receive a note to consult My Account to see any changes made to your file.

See the change made in your file from the messages you received in My Account.

Select this option in your communication preferences.

Filing your applications online allows you to:

• save time by eliminating postal delays
• reducing the use of paper
• file an application safely, whenever it is convenient for you.

The applications you can file in My Account:

• Application for a retirement pension under the QPP
• Application for survivors' benefits under the QPP
• Application for Family Allowance
• Application for a change in payment frequency for Family Allowance
• Application for a Change in Conjugal Status for Family Allowance

See the applications you can file via the different tabs.

Tracking your application in My Account:

• Monitor the progress of your application
• Do so whenever it is convenient for you.

The applications you can track in My Account:

• Application for a retirement pension under the QPP
• Application for survivors' benefits under the QPP
• Application for Family Allowance
• Application for a change in payment frequency for Family Allowance
• Application for a Change in Conjugal Status for Family Allowance

Track your application or applications by consulting the messages on the homepage of My Account

• See all of the amounts you are receiving at the same place, whenever it is convenient for you!

You can consult:

• the amounts paid (QPP, public-sector pension plans, Family Allowance)
• the amounts to which your family could be entitled to in the event of death (QPP)
• the amount to which you could be entitled to in the event of disability (QPP)
• your Statement of Participation (QPP and public-sector pension plans)

Available in the You receive and Your financial protection sections, on the My Account homepage.

• SimulR: Simulate your retirement income with our simplified tool.
• CalculAide (Family Allowance): Calculate the Family Allowance amount to which you could be entitled depending on your family situation.