Using My Account

My Account is a secure digital space. It allows you to access your information and your documents easily. You can verify the amounts you are receiving, file and track your applications whenever it is convenient for you.

For more information on the features, consult the following sections:

• Required actions
• Your information
  • My profile
  • My benefits
• My documents
  • Uploading a document
  • Printing a document
• Filing a new application
• Verifying the status of an application
• Overview of the browser in My Account
• Other useful information

Required actions

If an action is required in your file, a red bullet will indicate it:

You may have to perform a required action in your digital file if:

• your mailing address is not valid;
• you must provide a document so that we can process one of your applications;
• you did not enter your communication preferences.

These icons could also appear in My Account depending on the updates carried out in your digital file:

Your information

To access your information (My profile and My benefits), you must click the icon:    is under your name in the upper right corner of the page.

You will also find the Log out button. It allows you to safely end your session.

My profile

You will find the following:

You can:

• udpate your contact information;
• enter your communication preferences by indicating whether you prefer to receive your communications in My Account or by mail. You can also sign up for notifications. If you choose to receive notifications by email, check your Spam folder;
• consult the payment method (direct deposit or cheque) you chose for each benefit you are receiving. You can also change the frequency of your payments, sign up for direct deposit or change your banking information.

My benefits

The My benefits section allows you to track the payments that you received in your bank account or by cheque. Your previous and future payments are also shown, if applicable.

My documents

The My documents section contains documents that you can consult onscreen with a viewer. To download the documents in PDF format on your device, click the Save button. You can print them if you want.

If you are unable to consult a document onscreen with a viewer, update your browser.

Uploading a document

From a tablet or mobile phone:

1. Open the Google Docs, Sheets or Slides app on your mobile phone or tablet.
2. Tap the More button of the file that you want to download.
3. Tap Download. The file will be downloaded on your device. The document could appear in a new tab. A notification could appear at the top or bottom of your device.
4. Save the file on your device if want to.

From a computer:

1. Open the document that you want to download.
2. Click the right button on your mouse and select the Save As option. By default, all our documents are downloaded in PDF format. Be sure that the Adobe Acrobat Reader  software is installed on your computer.

Printing a document

From your browser, use one of the following methods:

• Click the three dots in the upper right corner of your browser and click Print.
• You can print all the pages displayed onscreen at any time. To do so, click the right button on your mouse, then Print.
• On your computer keyboard, press the CTRL + P keys.

Filing a new application

 In the My applications section, click the Filing a new application button.

You can also click Services, forms and tools in the menu under your name.

Verifying the status of an application

You can verify the status of certain online applications in My Account in the My applications section.

There are 2 types of follow-up for the process of applications:

Overview of the browser in My Account

Other useful information

Using our online services